To redeem a Surprise Ticket, either go to Menu > Supplies > Ticket and click on the ticket to bring up the Trade button, or, if the Surprise Ticket is still available for purchase, go to Draw and click on the Surprise Ticket banner. In the Use Ticket tab, the exact expiration date and time of your ticket is listed. Below that is the pick interface, which lists all characters, weapons, and summons available from this Surprise Ticket.
Surprise Tickets differ from the Beginner's Draw Set in a number of ways.
- The Beginner's Draw Set can be exchanged for any character weapon or summon available when your account was created, not from what is currently available. This means that Surprise Tickets include more recently released characters, while the Beginner's Draw Set does not.
- The Beginner's Draw Set returns every month for 48 hours until it is purchased, after which it never appears again. Surprise Tickets are each separate, meaning that any player can always purchase a Surprise Ticket whenever it becomes available for purchase, no matter how many Surprise Tickets that player has bought in the past.
- While a couple Surprise Tickets in the past have not followed this rule, by and large, Cygames has declared that even if a Surprise Ticket is purchased when limited holiday-themed characters are available, those limited characters will not be available to pick using a Surprise Ticket.
For recommendations on what to choose for your Surprise Ticket, refer to the Beginner's Draw Set article.
While officially there is no schedule for Surprise Tickets, past tickets can be used to estimate when the next one will appear. (courtesy hobonisuru on reddit)